FAQs

FAQ

Your orders are delivered to our fulfillment center and will normally be handed to you via local postal service, depending on the size of your item.
WHAT HAPPENS IF I AM NOT AT HOME?
Small enough items will be delivered to your postbox and if the postman does not have access to your postbox, they will be left at your nearest local post office for you to pick up.
We ship either from our fulfillment center in China, USA or directly from manufacturers globally.
Reach out to Info@ByHand-Store.com immediately regarding the error, we will change it for you. Just email us your full name and correct address, we would update shipping details for you.
Yes, all returns are accepted within 30 days after receiving the item. All products should be returned in original package and return delivery costs paid by the returner. Proof of original delivery and proof of postage should then be emailed to Info@ByHand-Store.com in order to obtain the refund.
Damaged items can be exchanged. Please email Info@ByHand-Store.com to get a new item or refund.
Refunds may take up to 2-3 working days, depending on the system you used to pay with.
Your order may be subject to import duties and taxes once the shipment reaches your country. Tax fees may vary depending on the country the order is shipped to. Each country/state has its own threshold after which the tax will be applied. You should contact your customs office for specific amounts and percentages. The store cannot control and is not responsible for any duties/taxes applied to your package and will not cover any additional charges for customs clearance. Note, on rare occasions custom agents may delay delivery of some packages.
If you have not received any emails from us confirming your purchase, do let us know immediately via email (Info@ByHand-Store.com) or our contact form with your full name and shipping address. We will sort this out as soon as possible. Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.
You can either email us at Info@ByHand-Store.com or check us out on Facebook. Just allow us 24 hours to answer you since we operate globally.
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